Privacy Policy

Data Controller

ALCAVIL S.A. de C.V. (hereinafter "ALCAVIL"), with address at Manuel de la Peña y Peña #503, Col. Bella Vista, Monterrey, Nuevo León, C.P. 64410, Mexico, is responsible for the processing of your personal data.

Personal Data We Collect

For the purposes stated in this privacy policy, we may collect the following personal data:

• Full name
• Company or organization name
• Email address
• Phone number
• Information about your inquiry or request

ALCAVIL does not collect sensitive personal data (health data, ethnic origin, religious beliefs, etc.).

Purpose of Data Processing

The personal data we collect will be used for the following purposes:

Primary Purposes (necessary)

• Responding to your quote requests
• Providing information about our products and services
• Order and delivery tracking
• Technical support
• Billing and invoicing

Secondary Purposes (optional)

• Sending promotional information about new products
• Event or training invitations
• Customer satisfaction surveys

If you do not wish your data to be used for secondary purposes, please indicate so by sending an email to ventas1@alcavil.com.mx.

Data Transfers

Your personal data may be transferred to:

• Formspree Inc. - Web form processing provider (United States). Your data is transmitted securely via HTTPS encryption.
• Shipping service providers - To coordinate product deliveries.

These transfers are necessary for the fulfillment of our commercial relationship and do not require additional consent under Mexican data protection law (LFPDPPP).

Your Rights (ARCO Rights)

Under Mexican law, you have the right to:

• Access: Know what personal data we hold about you
• Rectification: Request correction of inaccurate data
• Cancellation: Request deletion of your data from our records
• Opposition: Object to the use of your data for specific purposes

To exercise your rights, please send your request to:

• Email: ventas1@alcavil.com.mx
• Phone: +52 (81) 8331-3148
• Address: Manuel de la Peña y Peña #503, Col. Bella Vista, Monterrey, N.L. C.P. 64410, Mexico

Your request will be processed within 20 business days.

Cookies

Our website may use cookies and similar technologies to improve your browsing experience. These cookies do not collect personally identifiable information and are used solely for web traffic analysis.

Changes to This Policy

ALCAVIL reserves the right to modify this privacy policy. Any changes will be posted on this page with the updated date.

Contact Us

For any questions or comments about this privacy policy, you can contact us:

• Email: ventas1@alcavil.com.mx
• Phone: +52 (81) 8331-3148 / +52 (81) 1636-1511
• WhatsApp: +52 81 1636 1511